Employment Opportunities

Customer Service Associate

The Customer Service Associate serves as the “front face” of PAWS Chicago, ensuring a high standard of customer service as a primary contact for all customers, staff, volunteers and board members that enter the Adoption Center. He/she is responsible for a variety of administrative functions including leading animal adoptions, managing numerous programs and contributing to the team’s overall success.  This position works closely with volunteers, donors, supporters, board and other staff members, and is passionate about PAWS Chicago’s purpose and mission.

Duties and Responsibilities

Welcome Center

  • Greet visitors and assist them with questions, surveys, files, donations, adoptions/returns
  • Welcome and assist volunteers scheduled for daily shifts
  • Assist with recruitment and training of new Welcome Center volunteers
  • Complete ongoing and daily administrative tasks and projects for the Adoption Team
  • Complete daily data entry of adoptions with strong attention to detail
  • Answer phones, voicemails and emails
  • Ensure lobby is neat, adopter food bags are stocked, and marketing materials are displayed
  • Responsible for maintaining the inventory of adoption materials, advertiser marketing materials and miscellaneous supplies at the adoption center
  • Screen potential adopters to ensure initial qualifications to adopt have been met
  • Respond to adoptions and alumni email communications
  • Complete opening and closing tasks
  • Other duties as assigned

Adoption Desk

  • Screen applications and determine whether candidates are in compliance with PAWS Chicago’s prerequisites for adoption and suitable for pet ownership
  • Review animals’ medical files and discuss behavioral traits, health history, and lifestyle needs of specific animals with potential adopters.
  • Counsel adopters on proper cat and dog care, training requirements, and the organization’s policies and expectations prior to finalizing adoption agreements.
  • Complete Adoption Counseling when Volunteer Counselors are not available
  • Schedule trainer appointments as applicable for dogs with special training needs
  • Assist with Foster Holiday Programs (Cat and Dog) and FTA appointment setting
  • Assist with website updates including uploading of photos and available animals
  • Assist with 2-week adoption finalization emails and phone calls
  • Other duties as assigned

Requirements

  • Share a passion for animals and communicating PAWS Chicago’s no-kill model to the general public
  • Ability to multitask in a fast paced environment
  • Availability to work holidays, weekends, and evenings
  • Ability to work with both dogs and cats; must be able to handle larger dogs
  • Excellent customer service and organizational skills
  • Keen attention to detail
  • Knowledge of Microsoft Office including Excel, Word, and Outlook
  • Strong communication skills (both written and verbal)
  • Superior teamwork skills
  • Be part of a dynamic, energetic team and continue to cultivate a pro-active positive work environment.

Please forward resume, cover letter, and salary history to recruiting@pawschicago.org . Please reference Customer Service Associate and website position was found in the subject line. Thank you.

Director of Outreach & Program Communications

The Director of Outreach & Program Communications at PAWS Chicago works closely with the CEO and Executive Director to lead all PAWS Chicago outreach and program messaging and communications.  Communicating with and engaging the public is what has differentiated PAWS Chicago since the organization’s inception.  By motivating and inspiring people to get involved in helping homeless pets, PAWS Chicago has been able to grow into a national model in less than two decades.  Preserving and enhancing this conversation with the public and inspiring them to action is one of the most critical ingredients for PAWS Chicago’s continued success and growth.

The Director of Outreach & Program Communications is responsible for designing and implementing comprehensive outreach and program communications strategies for PAWS Chicago.  These strategies should build upon the success of the existing outreach and communications forums and programs while developing new ways of reaching new constituents, as well as developing and engaging current PAWS Chicago supporters in innovative ways.

The Director will lead the development and execution of the outreach and strategy in targeted communities, working to build an army of volunteers in each community to advocate for animals.  The Director will also work with the CEO and Executive Director to oversee all program communications, pulling together comprehensive digital and print communications, working in tandem with the Director of Communications on maintaining brand integrity, organizational voice and the development of PAWS Nation.

Outreach

PAWS Chicago’s targeted communities are selected based on annual analysis of the highest number of pets coming into Chicago Animal Care & Control and the highest number of stray calls coming into the city of Chicago.  These zip codes are also directly correlated to poverty levels.  PAWS Chicago’s free spay/neuter, low-cost vaccination and TNR programs are targeted in these communities and the Director of Outreach & Program Communications will be leading the charge to communicate these services to our target demographics, building a robust grassroots volunteer network.

The Director will plan an instrumental role in formalizing PAWS Chicago’s Outreach efforts, with the ultimate goal of building a robust volunteer outreach program in targeted communities and comprehensive humane education programs for children tailored to age and depth of understanding of animal-related issues.

Outreach Duties & Responsibilities 

1.       Oversee PAWS Chicago’s outreach programs, developing an Outreach strategy to reach targeted communities, spread key messages and promote utilization of PAWS Chicago’s services, with a special focus on spay/neuter and TNR efforts.

2.       Actively performance manage the Outreach team, ensuring alignment of activities and consistency of messaging.

3.       Develop an army of local volunteers in each community to advocate for the animals, partnering with social service agencies.

4.       Oversee PAWS Chicago’s Humane Education programs, developing a Humane Education strategy to engage children in the cause of helping homeless animals.  Develop curricula for diverse spectrum of ages and animal knowledge to motivate and inspire children to become advocates for animals.

5.       Help develop strategy, programming and curricula for No Kill Academy.

6.       Develop, oversee and actively performance manage the Outreach team, incorporating volunteers in all aspects of the program.

Program Communications

The Director will lead the cultivation of programmatic content, ensuring prioritization and accuracy of messaging and consistency of branding and voice across all platforms, including print, web, social media and public relations.  Additional priorities include developing and ensuring content is consistent with the PAWS mission and brand; working with Director of Communications to align priorities and ensure effective deployment of resources; generating new content daily to keep digital platforms fresh; developing PAWS Chicago’s thought leadership in the space; and supporting revenue generating opportunities as needed.  The Director is also responsible for generating mission-related pitches for media partners, optimizing PAWS Chicago’s visibility as a national leader.

As PAWS Chicago develops its national brand to spread the progressive No Kill movement to communities across the country, the Director will be instrumental in working with the Director of Communications to develop a national communications strategy and outreach.

Program Communications Duties & Responsibilities

1.       Oversee and actively performance manage the program managers’ cultivation of mission-related content, tapping into volunteers to support the collection of information.

2.       Partner with Director of Communications and co-manage graphic design and writing resources to guide PAWS Chicago’s branding; written, audio and visual communications; media relations; public relations; PAWS Chicago magazine; website and social media communications; program marketing; interfacing with and supporting the development team with direct mail strategies and donor communications as needed.

3.       Design, establish, align goals and targets, and successfully implement and deliver an updated PAWS Chicago program communications strategy, with focused plans for digital, email, and print/mail.

4.       Work with Director of Communications and media team to design, establish, align goals and targets, and successfully implement and deliver an overall media strategy to pitch and obtain substantive news stories on the organization’s mission and results.

5.       Oversee program content strategy and writing for PAWS Chicago Magazine, ensuring content engages readers and is a conduit of communicating PAWS Chicago’s mission and achievements, while retaining the brand and image.

6.       Oversee continued development and messaging of program and mission on PAWS Chicago’s website and explore enhancing strategy for other platforms like Twitter and blogging.

7.       Serve as a PAWS Chicago spokesperson as directed by the CEO.

8.       Work closely with the CEO, Executive Director and Director of Communications to maintain consistency of communications of PAWS Chicago’s mission and programs and to revise communications where needed.

9.       Support development team with content to properly thank and recognize all donors, communicating the results and impact of their gifts and guide content for support solicitations.

10.   Support PAWS Post (news portal) strategy and execution.

Requirements

  • Experience in building community engagement for corporations or nonprofit organizations.
  • Extensive background in performance managing teams of talented people.
  • Excellent writing skills in both old and new media.
  • Professional communications experience and evidence of strong and effective strategic vision and execution.
  • Evidence of excellent spoken and written communications skills, across a wide variety of areas of communications.
  • 8-10 years of experience in communications, particularly an emphasis and expertise in written communications and messaging.  Customer relationship-management experience desired or experience examples in building long-standing customer loyalty desired.
  • Public relations experience beneficial.
  • Ability to multi-task.
  • Love of animals.
  • Knowledge of and commitment to PAWS Chicago’s No Kill model.

Please forward resume, cover letter, and salary history to recruiting@pawschicago.org . Please reference Director of Outreach & Program Communications in the subject line.  Thank you.

Surgical Prep Tech – Part Time

Put your unique skills to great use in a rewarding and challenging position. Come join the No-Kill movement and help save lives!

The PAWS Chicago Lurie Spay/Neuter Clinic, located on the West Side of Chicago, is looking for an experienced part time Surgical Prep Technician. We are the Midwest’s largest low-cost, high volume spay/neuter and vaccine clinic, averaging 85 spay/neuters and 26 vaccine clients per day.

The Surgical Veterinary Technician is responsible preparing dogs/cats for their spay/neuter surgeries. Duties include drawing & administering IV meds, intubating, vaccinating as needed and client interaction.

Preference will be given to applicants who are CVT, although a candidate with a minimum of 3 years technician experience will be considered.

Ideal four-day work week (including one weekend day) with consistent schedule and competitive hourly compensation. Potential for advancement, full time employment and cross training in other departments.

Please submit cover letter and resume to sgillen@pawschicago.org

Experienced Spay/Neuter Surgeon – Part Time 

Put your unique skills to great use in a rewarding and challenging position. Come join the No-Kill movement and help save lives!

The PAWS Chicago Lurie Spay/Neuter Clinic, located on the West Side of Chicago, is looking for an experienced part time Spay/Neuter Surgeon. We are the Midwest’s largest low-cost, high volume spay/neuter and vaccine clinic, averaging 85 spay/neuters and 26 vaccine clients per day. To date, PAWS has performed 140,000 spay/neuter surgeries and counting!

Enjoy the benefits of experienced support staff in both prep and recovery, opportunity for additional “special op” procedures with occasional emergency surgeries. Potential for interdepartmental work in the Shelter Medicine program.

Flexible schedule to include one weekend day. Requirements include a minimum of 2 years surgical experience required, with emphasis on spay/neuter surgery on cats and dogs, and must hold a current IL vet license.

Please submit cover letter and resume to sgillen@pawschicago.org

Part-Time Animal Caregiver – Rescue and Recovery Center

This position is part-time (with a potential for full-time in the future). Playing one of the most crucial roles in the direct care of all PAWS Chicago internal animals, Animal Caregivers are responsible for the daily care and cleaning of all animals in the adoption program within PAWS Chicago. This includes: daily feeding, medicating and cleaning of all animal areas (both dogs and cats).  Also may require walking of dogs if no volunteers available.

Animal Caregivers must be willing to work closely with volunteers/staff. Animal Caregivers are responsible for closely monitoring and following through with the medication and medical/behavior observation logs to ensure each animal is receiving the PAWS Chicago care standard. They must obey any animal exercise restrictions.

In addition to caring for all of the internal animals at PAWS Chicago, Animal Caregivers are also responsible for ensuring that common areas that are a part of the rescue and recovery area are clean and maintained. This includes: vacuuming, mopping and taking out trash for all kennels and common areas (playroom, walkways dog bathing room & laundry areas).

Duties and Responsibilities

  • Responsible for ensuring the checklist items are done on a daily basis as assigned.
  • Ensuring the housing areas are organized and presentable. The cat room should have matching (as best as we can) blankets, towels, and bedding. The dogs should have a dog house and/or Kuranda bed, a blanket, toys, etc.
  • Animal Supplies Inventory. Notify appropriate individual to replenish stock with adequate notice to maintain a stocked position.
  • Animal Health. Coordinate with Animal Care Manager – Intake or Team Lead Animal Caregiver on any changes observed and as policy directs.
  • Prepare Animals for Sx procedures. Ensure food and/or water is withheld when necessary and proper notice is displayed as requested.
  • Animal Behavior. Ensure information on health or behavior changes are communicated to Animal Care Manager – Intake or Team Lead Animal Caregiver and as policy directs.
  • Cleaning Supplies Inventory. Notify appropriate individual to replenish stock with adequate notice to maintain a stocked position.
  • Be able to drive transport van and assist with transport of animal’s offsite.
  • Other duties as requested or needed by supervisors.

Requirements

  • Passion for animals and animal welfare
  • Animal Caregivers must be able to work one weekend day and holidays.
  • Animal Caregivers must be able to lift 40 lbs and walk/hold large dogs on outdoor walks and on stairways.
  • Animal Caregivers are expected and relied upon to work the hours scheduled and to directly notify their supervisor by telephone or in person 2 hours in advance of schedule start time if they will not be able to work their scheduled hours.

Please forward resume, cover letter, and salary history to recruiting@pawschicago.org . Please reference Animal Caregiver and website position was found on, in the subject line.  Thank you.

Intake Program Coordinator

The role of the Intake Program Coordinator is to admit cats and dogs that are going to become part of the PAWS Chicago Adoption Program. This role is responsible for partnering with the main sources of intake:  Chicago’s Animal Care and Control, Owner Relinquishment Partnering Program, and other shelters.  This position is also responsible for conducting behavior assessments of animals and interfacing with our key sourcing partners, the public, and volunteers.

Duties and Responsibilities

  • Admission of canines & felines into the PAWS Chicago Adoption Program based on the goals, resources, and policies of the organization.
  • Conduct S.A.F.E.R. Testing for Dogs / Degree of Socialization for Cats.
  • Understanding the resources of the organization at given time, so intake is in alignment with organizational resources (capacity, medical, behavior, age) and needs.
  • Intake at Chicago Animal Care & Control 5 to 7 days per week based on available capacity at the Intake and Admissions Center.
  • Intake from the Owner Relinquishment Partnering Program based on the available capacity at the Intake and Admissions Center
  • Pro-Actively Manage and Maintain our Transfer Partner Relationships, Ensure Transparency.
  • Meet your Match – Canine Assessments for dogs over 6 months of age. Volunteer supported program.
  • Documenting the background history or stories of the animals for marketing purposes.
  • Support the Marketing Efforts for Adoption Events.
  • Ensure the integrity, accuracy, and completeness of the animal file as a result of the intake process.
  • Taking and uploading photos of animals at the time of admission.
  • Pairing of Dogs.
  • Maintaining the Sanitation and Cleanliness of the Transport Vehicles.
  • The ability to make rational decisions and be professional in an emotional environment / situation.
  • Maintain Inventory of Equipment needed for Intake.
  • Back up for the Shelter Program

Requirements

  • Passion for animals and animal welfare
  • Some previous animal handling experience required
  • Knowledge of and practical experience on blood draws for testing
  • Trained in proper animal restraint
  • Strong attention to detail
  • Strong communication and interpersonal skills; ability and desire to interface with the public, volunteers, and key organizational partners
  • Ability to rationalize when faced with emotional decisions
  • Ability to stay focused on the priorities of the job; strong time management skills with the ability to handle numerous responsibilities at once and work well under pressure
  • Ability to work and think independently; proven organization skills with attention to detail.
  • Ability to work in a dynamic, fast paced environment
  • Strong problem solving skills and the ability to implement proactive solutions
  • Weekend and evening availability
  • Basic understanding of and passion for animal welfare
  • Experience with Microsoft Office
  • Bachelor’s degree preferred

Please forward resume, cover letter, and salary history to recruiting@pawschicago.org . Please reference Intake Program Coordinator and website position was found in the subject line.  Thank you.

 

Certified Veterinary Technician- Full-time and part-time

POSITION SUMMARY:

The Certified Veterinary Technician will work at PAWS Chicago Rescue & Recovery Center (3516 West 26th Street, Chicago). The individual will work closely with veterinarians providing daily care, treatment, and support of the shelter animals.

Education:  Associate degree or Bachelor’s degree from an AVMA accredited Veterinary Technology program or equivalent experience.

Experience:  2+ years’ work experience in a veterinary practice or shelter preferred.

Knowledge, Skills, Abilities:

The candidate must be credential-eligible in Illinois.  Ability to be flexible, work independently, demonstrate sound judgment, understand the importance of deadlines and work in a dynamic collaborative team environment necessary.  Excellent interpersonal and communication skills are essential.

DUTIES AND RESPONSIBILITIES:

Clinical Services

Provide technical assistance to shelter veterinarians and communicate regarding changes in patient condition, results of diagnostic tests and procedures and treatment questions. Position responsibilities include shelter animal intake and evaluation procedures; diagnostics; health assessment of shelter animals; care of shelter animals including emergency and intensive care as required; restraint; patient and equipment preparation for diagnostic procedures, monitoring, and evaluating shelter animals; administration of medication; catheter placement; maintenance of IV’s.  Perform quality control of shelter technical services such as disinfection procedures, in-house diagnostic services and animal selection and intake.

Miscellaneous

Provide clinical instruction to veterinary and veterinary technician/technology students as needed. Responsibilities include demonstration of proper usage of equipment/instruments and patient procedures, including completing treatments and taking and submitting laboratory specimens. Instruct in routine nursing care of shelter animals and shelter procedures. Other duties as assigned or as the dynamics of the population change.

This is a position at the PAWS Chicago Rescue and Recovery Center, 3516 W. 26th Street in Chicago. Please forward resume and interest to kjahnke@pawschicago.org or fax to 773 521-1142.

Part-time Shelter Medicine Veterinarian

PAWS Chicago Rescue and Recovery Center seeks an experienced part-time Shelter Medicine Veterinarian.  This person is responsible for ensuring the highest quality of care for in-house animals; including but not limited to physical exams, diagnosis, treatment and management of animals for routine or critical care.   We are looking for a detail oriented, dependable, committed person that wants to make a difference in animal’s lives.  Shelter experienced preferred, please forward CV to kjahnke@pawschicago.org

Relief Shelter Medicine Vet Tech

Experienced Vet Tech to assist in animal exams, bloodwork, vaccines, administering medications. Working with DVM and independently. Must have Vet assist or Vet Tech experience.  Competitive hourly pay, please forward resume and interest to kjahnke@pawschicago.org or fax to 773 521-1142.

PAWS Chicago Adoption Program Internships

PAWS Chicago offers internships for individuals seeking academic credit. These positions are unpaid and operate within the guidelines of each university.  Interns can engage in a variety of volunteer responsibilities including, but not limited to, interaction/socialization with and care of dogs and cats, showing animals to potential adopters, assisting with a wide variety of administrative functions, participating in or leading animal adoptions, hosting training classes, etc.  Students in this position can also learn database management, psychology of matching people with animals (adoptions), special events planning and more. Students will experience the wide diversity of the operations of an animal rescue organization, what goes into making it work and succeed each day. Duties can be tailored to fit into different educational majors and requirements as much as is practically possible.

PAWS Chicago staff can provide mentorship to students in their professional capacities and give students hands-on exposure to this highly-rated and well-respected not-for-profit organization. Interns should share our passion for animals, believe in our mission to create a No Kill Chicago, and be willing to take the extra step. Interns will be asked to commit to a regular, mutually agreed upon schedule, for a minimum of 10 hours per week, and a three-to six-month term of service. All applicants must attend a two-hour New Volunteer Orientation and hands-on training for their specific area of interest, as well as possibly two, one-hour Level 1 Training Courses. Interns must also comply with dress code, other center requirements and conduct themselves in a professional manner consistent with the company handbook.

We strive to create an environment for our interns which fosters ethics, learning and development while developing a deeper understanding and practice of community service. This is a wonderful opportunity to make volunteering count twice!

To learn more, please contact recruitment@pawschicago.org.

PAWS Chicago Volunteer Program Internships

PAWS Chicago offers internships for individuals seeking academic credit. These positions are unpaid and operate within the guidelines of each university.  Interns can engage in a variety of responsibilities including, but not limited to, volunteer recruitment, training and retention and a variety of administrative functions including preparation and analysis of volunteer reporting, management of volunteer communication, involvement in our family services and community development programs. Students will experience the wide diversity of the operations of an animal rescue organization, what goes into making it work and succeed each day. Duties can be tailored to fit into different educational majors and requirements as much as is practically possible.

PAWS Chicago staff can provide mentorship to students in their professional capacities and give students hands-on exposure to this highly-rated and well-respected not-for-profit organization. Interns should share our passion for animals, believe in our mission to create a No Kill Chicago, and be willing to take the extra step. Interns will be asked to commit to a regular, mutually agreed upon schedule, for a minimum of 10 hours per week, and a three-to six-month term of service. All applicants must attend a two-hour New Volunteer Orientation and hands-on training for their specific area of interest, as well as possibly two, one-hour Level 1 Training Courses. Interns must also comply with dress code, other center requirements and conduct themselves in a professional manner consistent with the company handbook.

We strive to create an environment for our interns which fosters ethics, learning and development while developing a deeper understanding and practice of community service. This is a wonderful opportunity to make volunteering count twice!

To learn more, please contact recruitment@pawschicago.org.

PAWS Chicago Animal Care Program Internships

PAWS Chicago offers internships for individuals seeking academic credit. These positions are unpaid and operate within the guidelines of each university.  Interns can engage in a variety of responsibilities including the daily care cleaning of all animals housed at PAWS Chicago’s Adoption Center, including daily feeding, cleaning of all animal areas (both dogs and cats), and monitoring and following through with medical and behavior observation to ensure each animal is receiving the PAWS Chicago care standard.

Students will experience the wide diversity of the operations of an animal rescue organization, what goes into making it work and succeed each day. Duties can be tailored to fit into different educational majors and requirements as much as is practically possible.

PAWS Chicago staff can provide mentorship to students in their professional capacities and give students hands-on exposure to this highly-rated and well-respected not-for-profit organization. Interns should share our passion for animals, believe in our mission to create a No Kill Chicago, and be willing to take the extra step. Interns will be asked to commit to a regular, mutually agreed upon schedule, for a minimum of 10 hours per week, and a three-to six-month term of service. All applicants must attend a two-hour New Volunteer Orientation and hands-on training for their specific area of interest, as well as possibly two, one-hour Level 1 Training Courses. Interns must also comply with dress code, other center requirements and conduct themselves in a professional manner consistent with the company handbook.

We strive to create an environment for our interns which fosters ethics, learning and development while developing a deeper understanding and practice of community service. This is a wonderful opportunity to make volunteering count twice!

To learn more, please contact recruitment@pawschicago.org.



Special thanks to Sabrina Nizzi for dog and cat videography.

Additional thanks to Sebastian Sparenga Photography, Caitlin Lisa, Heather Haseley, Dan Kasberger, Jennifer Girard, Malia Rae Photography, Richard Chen, Oscar Mendez, and Von Buzard for event and animal photography used on this Web site.

PAWS Chicago, a 501(c)(3) non-profit organization, has been awarded a Four-Star rating from Charity Navigator, the country's premier independent charity evaluator. Contributions to PAWS Chicago are tax deductible to the extent provided by law. PAWS Chicago is only able to help homeless animals because of your donations. We receive no city, state or federal funding.

PAWS Chicago's Forms 990 are viewable at guidestar.org

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